Bug fixes: Android app login and online bookings

 

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Many of you have recently been inconvenienced by not being able to login to our auto repair Android app, and we apologize greatly for this and the length of time it took to sort out.  It turns out in the end the problem was when we upgraded our servers to use only secure connections, while the mobile app was still trying to connect with an unsecured connection, which was failing every time an action took place from the app. This has been resolved now and appreciate your patience.  There were also technical issues in getting the update published to Google Play, but you should see the update available on your phone later today or tomorrow.

We also noticed another bug in our external bookings system used by auto repair shop customers to accept bookings from their customers, actually the reverse is true, this bug is what clued us in to the Android app issue! The links on the invoices have been updated, so customers can once again make bookings with your shop directly online.

A lot of bugs have been stomped recently, and we always welcome the feedback we get  from our customers on both bugs and ideas for new features and improvements.

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Auto Repair Bill app login issues

We are received a large volume of requests regarding our Android app not being able to login customers.  The issue has been identified now, and a fix will be rolled out as promptly as possible. We would like to apologize to our customers for this inconvenience, it would appear only some phone models/android versions are affected, this does make it more difficult to fix but we anticipate a release before the holiday season.

In the meantime, we advise our customers to use the web app on their mobile until this can be resolved fully on the native app.  We noticed issues also in accessing the service from mobile devices using Chrome, and this has been resolved now, please find that the login on website on a mobile device is accessible by clicking Menu at top of homepage, and selecting Login.

We are currently experiencing a high volume of user signups and our systems are getting a little strained, we will have everything back to the smooth service you are used promptly. Some aspects of our system need to be scaled better, and it is aimed to be completed by the end of the month.

Android app updates

We have added several new features to our Android app, the licence plate scanner with Carfax integration has finally been released and is quite cool folks!

We have added a lot of useful features in Work Order management. You can now add photos to a work order directly from the app and view and manage on web app. The tick icon will bring up the signature screen for the customer to sign, and the new camera icon allows you to take pictures and upload for use in the web app.

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Work orders can now also be digitally signed by customers, they can sign on-screen, and the signature will be placed on the work order PDF, to either digitally store, or to print for record keeping.  Aside from convenience, this can also help your company to reduce their carbon footprint and save on printing, paper and storage costs.

We have  a redesign in the works to modernize the look of our app and we are considering a port for iOS later this year.

Android App licence plate scanner

Our Android app had been neglected for some time due to an issue with our licence plate scanner, which thankfully has now been resolved.  We are happy to introduce the new plate scanner which will scan a plate, read the number, then once you select the State, it will attempt to auto fill VIN, Make, Model and Year, all to save you a little more time everyday! We think this will make our mobile app a more useful compliment to our web app when it comes to incoming new clients.

You can now directly dial or send a text message, or email to client from the app on the view client screen.

Other general bug fixes have been applied, including updated permission handling for Android Marshmallow, we are also working on a general redesign which will be on the way shortly too.

We are looking to add service history checks to mobile app also, but we will first need to check with CarFax terms if this is okay to do.

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