A small number of our users have had some quirky experiences with our PayPal subscription system over the past few months, this was partly a fault on PayPal’s end, and partly a fault on our backend systems communicating with PayPal. It had been a thorny prickle in our back end for some time, dealing with PayPal limitations and adjusting our own backend.
The problem stemmed from customers missing a payment on their renewal date; PayPal would attempt a re-charge 5 days later, however the failed payment triggered our systems to deactivate account upon failed payment, this led to some users unwittingly and quite understandably selecting a new plan by accident to reactivate, as you can imagine this setup caused a lot of confusion and we issued refunds or special deals to all affected customers. We sincerely apologize to our affected customers are grateful of their continued custom, feedback and support of Auto Repair Bill.
Our new system will now allow you a grace period to keep using your account until the final PayPal payment attempt, depending on your PayPal account and how long you have it, the type of account, etc, determine how many retires are made, the maximum is 3 attempts, 5 days apart, now your account will only be deactivated if you miss the third payment.
Please note we have also introduced flagging of accounts that may attempt to abuse this generosity on late payments. As we grow, we can afford this to facilitate our loyal customers, everyone has a slow month every now and then and we appreciate that, and our software motto is to make your day to day business easier to manage!