Resolved: VIN Decoder issues

Firstly, a massive thank you to our loyal customers while we were working with new data partners to provide and restore access to this valuable and useful information vital to your day to day business.  A long story short, the provider we previously obtained this data from simply stopped their service.  This left us scrambling for a data partner that was affordable and workable for both our business and our clients.

We are glad to say most VIN decoding has been resolved now, and some improvements and additional information on vehicles is available now too. The VIN autocomplete when entering new clients is now working again, as is the auto complete of vehicle data on the mobile app when scanning a licence plate.

The CarFax licence plate search is now also working again and providing vehicle details.  Please note the CarFax service history reports were never affected by this, we were not using CarFax to obtain vehicle specification information.

We are still working with several providers to see if we can get a reasonable to service that allows us to bring back the valuable Service Guide and labor guides, we hope to have more information on this in the coming weeks.

RESOLVED: Ongoing mail server issues


First of all, please let us apologize for the recent havoc ensued on our mail servers, and thank you to all our loyal customers who reported the issues and helped us in identifying the issue.  After two weeks of going blind from looking at log files, we found no trace of what was breaking our server until we saw there was a botnet relaying spam from our server. The infection has been removed and prevention measures put in place to avoid a future infection with regular virus scanning of known exploits.

This was the nefarious EITEST infection, which has compromised over 50,000 servers around the world, a botnet running for over 10 years.  In April, some clever security boffins sinkholed the entire command and control system for the botnet, however the knockon effect of this is blacklisting all mail servers that have been used to send C&C requests outwards to receive instructions from the botnet.

Needless to say, the entire software industry is scrambling to get all systems operational again and removal of vital servers from the CBL blacklist, which will not allow an infected server to relay any mail until the infection is removed.  CBL themselves have been most helpful in providing information on resolution, however they do have strict unlisting, All traces of the infection have been successfully removed we expect all mail to fully operational shortly once our servers are clear from EITEST activity for over 24 hours on the C&C sinkhole nodes.

We would recommend all our users run a malware scan with Windows Defender or AntiMalware Bytes, if you used our blog or used the login with google or facebook features, we highly recommend scanning your PC as this is where we eventually found all traces of the virus.