Live Chat now available to Unlimited plan customers

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We are happy to be expanding our Customer Experience team with new hires, and this has allowed us to finally launch our long promised live chat support service for our auto repair software.

Initially we will be rolling this out to our unlimited plan customers, monthly and annual, at no extra charge! Naturally we cannot man the lines and be available 24/7, but not to worry we will receive an email with your inquiry and get back to you as soon as possible.

This is part of our commitment to excellence in both service and support, and hope that this will make it easier for our customers to get in touch with us in times of need. We are listening!

For our customers on other price plans, we will have more news on options available in the coming weeks for live chat on your account, remember you can always reach us from the contact form and support links on our website and we will get back to you asap as usual!

Bug fixes: Android app login and online bookings

 

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Many of you have recently been inconvenienced by not being able to login to our auto repair Android app, and we apologize greatly for this and the length of time it took to sort out.  It turns out in the end the problem was when we upgraded our servers to use only secure connections, while the mobile app was still trying to connect with an unsecured connection, which was failing every time an action took place from the app. This has been resolved now and appreciate your patience.  There were also technical issues in getting the update published to Google Play, but you should see the update available on your phone later today or tomorrow.

We also noticed another bug in our external bookings system used by auto repair shop customers to accept bookings from their customers, actually the reverse is true, this bug is what clued us in to the Android app issue! The links on the invoices have been updated, so customers can once again make bookings with your shop directly online.

A lot of bugs have been stomped recently, and we always welcome the feedback we get  from our customers on both bugs and ideas for new features and improvements.

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2018 Development Roadmap

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Another new year, another development roadmap for the year ahead.  Most of our planned 2017 upgrades were successfully carried out and implemented, with a few hiccups along the way as our more regular users were great in highlighting and reporting to us.  We hope you all have reaped the benefits of the new features.

So, what to expect in 2018?  More third party integrations are at the top of the list, particularly with parts suppliers, but also with other online services that may be relevant.  We hope to move on this soon, within the next few weeks to get the ball rolling.  This will be part of a larger upgrade to our inventory system and tracking, which will bring many new features such as invoice-level profit reporting and many other exciting new developments.

In the near future we will be offering live chat customer support, and customers on our unlimited plans will be able to message our support team directly. We will roll out live chat support to other customers for an additional monthly fee later in the year.

Online payments are another area we are looking at in a big way, and the adoption of cryptocurrencies as a payment method both for our software and for you to get paid from your customers.  We anticipate this generating much interest, and we are waiting a little while for the markets to settle, we will be option for a high-speed transaction currency, at the moment Ripple is most suited to this, but the tech changes fast.

Other plans for this year include revising the VIN decoder and providing better data sources for this information. More reporting and cost analysis is on the way too along with useful information on shop performance and profitability, these new features will make your auto repair shop more efficient, part of these upgrades will involve a smoother flow through the system as work is being carried out.

Many of you will be happy to hear that a full upgrade is planned for our Android app, to iron out the bugs and bring it up to date with latest version of our web app. We still currently hold no plans for iOS development as of yet.

As always, stay tuned for updates here on our blog, facebook and twitter.